Frequently Asked Questions

Thank you for your interest in Family Tree Magazine and our products and services! Our Frequently Asked Questions are broken up into six sections:

1. Questions About Family Tree Magazine and Yankee Publishing
   Find answers to your questions about the past, present and future of Family Tree and our parent company, or if you have a question on how to partner with us for advertising or content licensing purposes.
2. Questions About Family Tree’s Products and Services
   Go here for information on everything Family Tree has to offer to help you achieve your genealogy goals, as well as specific questions about how Family Tree Magazine and online subscriptions as well as Family Tree University courses work.
3. Questions About the Family Tree Shop
   Find answers on how to make a purchase at our online store or how to follow up about your recent purchase (including shipping questions).
4. Questions About Accessing Your Products, Services, Courses and Webinars
   Trying to figure out where to go for your recent digital purchase or online course, or how to use a file you just downloaded? You’ll likely find the answer here.
5. Questions About How to Get Involved With Our Family Tree Community
   Learn how to get involved with Family Tree Magazine as a community member or, if you’re a genealogy expert wanting to work with us, as a content contributor or a Family Tree University course instructor.
6. Questions About Your New Account on Family Tree
   Trying to figure out how to log into your new account on FamilyTreeMagazine.com? You’ll find important information about your account access here.

Are you not finding what you’re looking for here? Feel free to contact us!